sportsdirectmalaysia

This is our website. Would you prefer to shop on our website? This is our website. You previously shopped on our website. Would you like to go to our website now?

Go to our website
Stay on the website

Other country sites

Go to content
  • Menu
  • Brands
  • Mens
  • Womens
  • Kids
  • Accessories
  • Sports
  • Football
  • Running
  • Outdoor
  • New Arrival
  • SALE
  • My Account

    My Account

    Back
    • Account Details
    • Order History Summary
    • Manage Cards
    • Manage Address Book
    • Change Password
  • Help
  • Store Locator
  • Country my
    Country Back
    • United Kingdomwww
    • Australiaau
    • Austriaat
    • Belgiumbe
    • Bulgariabg
    • Croatiahr
    • Czechcs
    • Estoniaee
    • Finlandfi
    • Francefr
    • Germanyde
    • Greecegr
    • Hungaryhu
    • Icelandis
    • Irelandie
    • Italyit
    • Latvialv
    • Lithuanialt
    • Luxembourglu
    • Malaysiamy
    • Maltamt
    • Moldovamd
    • New Zealandnz
    • Norwayno
    • Polandpl
    • Portugalpt
    • Romaniaro
    • Serbiars
    • Singaporesg
    • Slovakiask
    • Sloveniasl
    • Spaines
    • Swedensv
    • Switzerlandch
    • Ukraineua
    • United Statesus
  • Sign In
SKECHERS FOOTWEAR SALE | SHOP NOW
NOTICE ON DELAY DELIVERY : AFFECTED AREA | CLICK HERE
Search
Sports Direct Malaysia
Search
Wish List 0
Checkout
Bag is empty
Bag items: Basket Checkout total:
Loading...

My Bag

Discount:
Total:
View Bag Secure Checkout

The item was successfully added to your Wish List

RM MYR

Currency
Malaysia
Country
  • United Kingdomwww
  • Australiaau
  • Austriaat
  • Belgiumbe
  • Bulgariabg
  • Croatiahr
  • Czechcs
  • Estoniaee
  • Finlandfi
  • Francefr
  • Germanyde
  • Greecegr
  • Hungaryhu
  • Icelandis
  • Irelandie
  • Italyit
  • Latvialv
  • Lithuanialt
  • Luxembourglu
  • Malaysiamy
  • Maltamt
  • Moldovamd
  • New Zealandnz
  • Norwayno
  • Polandpl
  • Portugalpt
  • Romaniaro
  • Serbiars
  • Singaporesg
  • Slovakiask
  • Sloveniasl
  • Spaines
  • Swedensv
  • Switzerlandch
  • Ukraineua
  • United Statesus
  • Stores
Sign In
  • Brands
  • Mens
  • Womens
  • Kids
  • Accessories
  • Sports
  • Football
  • Running
  • Outdoor
  • New Arrival
  • SALE
Search
Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

QUESTION - Can I return an item?

ANSWER

We do our best to ensure all of our customers enjoy a happy shopping experience with SportsDirect.com Malaysia however occasionally you may need to return an item.

In store purchases

Please return your purchases to either the store you purchased from or your local store.

Online purchases

To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:

Customer Returns,
Sports Direct MST Sdn Bhd,
Lot 68 Jalan Beliong 15/11,
Off Jalan Utas 15/7, Seksyen 15,
40200 Shah Alam.
Malaysia.

We would recommend that you return your items via registered post. No personal direct returns to the warehouse will be allowed due to security reasons. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.

The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase, however, if you paid via FPX, your refund, if any, will be in the form of an e-voucher that can be redeemed in stores or online. If you returned an order paid via FPX and wish to receive a cash refund, you will need to confirm by recorded delivery and we can organise a cheque to be sent to you, for further details, read more here. If we cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of goods using a Gift Card, as detailed below).

If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value, any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned good(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card’s original value.

Other related Answers

  • Refunds
  • Faulty Products
  • Cancelled/Failed Orders
  • Unable to Exchange
  • Cancelled Order Charged
  • Two Charges for Order

Help Topics

  • Getting started
  • Placing Orders
  • Delivery Info
  • Product Info
  • Completed Orders
  • Existing Orders
  • Contact Us
  • Delivery FAQs
  • Technical Issues
  • Other Information
  • Terms and Conditions

Contact us

Still can't find the right answer?

Use our contact form to get the answers you need.

Our stores

Want to find your closest store?

View our store finder to find all our stores in your area.

Store Finder Find your nearest store here.
Customer Services Contact us here.

Sign up to our newsletter

By signing up you are confirming that you have read, understood and accept our Privacy Policy

Customer Services

  • FAQ's
  • Contact Us
  • Returns & Exchanges
  • Order Tracking
  • Refunds

Shopping

  • Account
  • Delivery
  • Store Finder
  • Size Guide
  • Payment Options

About Us

  • Jobs
  • Terms & Conditions
  • Corporate
  • Security & Privacy
  • Sitemap

Follow Us

  • Facebook
  • Instagram
  • TikTok Football
  • Twitter
  • YouTube
Download our app
Payment methods:
Copyright 2021 by Sports Direct MST Sdn Bhd (201001041238)

Cookies

We use cookies to give you the best customer experience possible. If you continue to use our website, we will assume you are happy to receive cookies from us and our partners. More info